Delight your customers with Zoom

Flexible Fulfilment & Contact Centre Services for Ecommerce

Services About

Hello, we’re Zoom.

We provide multi-channel fulfilment services and contact centre solutions to online and mail order businesses. From storage to fulfilment, customer service to returns, we have the expertise to provide you with the best solution. Using us allows you to:

  • Grow your sales
    We take care of your fulfilment and returns, so you can focus on growth.
  • Delight your customers
    Zoom offers fast, consistent and accurate despatch of your products.
  • Optimise your operation
    Our robust yet flexible systems combine all of your channels; inventory, shipping and returns.
  • Offer the best customer service
    We can ensure swift accurate responses to all of your customer queries and communications

About Us Speak to us today on 01946 818100

Let Zoom help you

With many years of experience in the home shopping industry, we can offer a service that is tailored to your needs. The end result is a partnership that removes the hassle, gives flexibility and leaves you free to develop your business.

Warehouse Storage

With over 100,000 sq. ft. of secure and clean warehousing, Zoom can cater to any service need. Offering dedicated storage systems including; pick and pack, bulk pallet racking and high-security areas for jewellery or high-value goods.

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Contact Centre

Our dedicated on-site customer services team act as an interface between our home workers and the rest of the business. The advanced systems used, enables advisors to handle both orders and enquiries, resulting in a high percentage of first contact resolution.

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eCommerce Fulfilment

Our core fulfilment front and back-office processing systems are powerful and reliable. They support multi-currency, multi-lingual mail order and eCommerce fulfilment solutions.

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Frequently Asked Questions

We work on an activity-based pricing structure that is customised to meet each individual client’s needs and that reflects their service requirements.

We understand that stock levels and order volumes can fluctuate across seasons so work with our clients to understand their annual requirements before producing a bespoke pricing proposal.

We have CCTV cameras both internally and externally as well as designated secure areas for high-value items which come in a variety of guises dependent upon the specific client requirements.