Hello, we’re Zoom.
We provide multi-channel fulfilment services and contact centre solutions to online and mail order businesses. From storage to fulfilment, customer service to returns, we have the expertise to provide you with the best solution. Using us allows you to:
- Grow your sales
We take care of your fulfilment and returns, so you can focus on growth. - Delight your customers
Zoom offers fast, consistent and accurate despatch of your products. - Optimise your operation
Our robust yet flexible systems combine all of your channels; inventory, shipping and returns. - Offer the best customer service
We can ensure swift accurate responses to all of your customer queries and communications
About Us Speak to us today on 01946 818100
Let Zoom help you
With many years of experience in the home shopping industry, we can offer a service that is tailored to your needs. The end result is a partnership that removes the hassle, gives flexibility and leaves you free to develop your business.
Warehouse Storage
With over 100,000 sq. ft. of secure and clean warehousing, Zoom can cater to any service need. Offering dedicated storage systems including; pick and pack, bulk pallet racking and high-security areas for jewellery or high-value goods.
Contact Centre
Our dedicated on-site customer services team act as an interface between our home workers and the rest of the business. The advanced systems used, enables advisors to handle both orders and enquiries, resulting in a high percentage of first contact resolution.
eCommerce Fulfilment
Our core fulfilment front and back-office processing systems are powerful and reliable. They support multi-currency, multi-lingual mail order and eCommerce fulfilment solutions.
Why use Zoom for fulfilment?
With Zoom you only pay for the resources you use, when you use them. This avoids the need for costly overheads that are not fully utilised.
Reduce Costs
When you use an order fulfilment service, there’s no need to invest in costly warehouse space, a distribution centre, logistics management specialists or management systems. We also provide great rates for shipping services with companies such as Royal Mail, DPD and Parcelforce.
Fix your inefficiencies
When you only pay for what you use in terms of space and activity, you can avoid having to cover the costs of empty space and excess labour during periods of low activity.
Seasonal Flexibility
We understand that stock levels can fluctuate around key seasonal events and so we keep our service flexible. Our large warehouse means your storage space can expand and contract around your business needs.
Cutting Edge Technology
We invest in the latest technology from pick and pack scanners to supply chain management software. This gives you a streamlined service that will leave your customers happy.
Frequently Asked Questions
We work on an activity-based pricing structure that is customised to meet each individual client’s needs and that reflects their service requirements.
We understand that stock levels and order volumes can fluctuate across seasons so work with our clients to understand their annual requirements before producing a bespoke pricing proposal.
We have CCTV cameras both internally and externally as well as designated secure areas for high-value items which come in a variety of guises dependent upon the specific client requirements.